Help & Support
Find answers to common questions and get the help you need
Frequently Asked Questions
How do I upload a file?
You can upload files by clicking the "Upload File" button in your dashboard, or by using the drag-and-drop area. Simply select your file or drag it into the upload zone, and it will be processed automatically.
What file types are supported?
FileFlow supports all common file types including documents (PDF, DOCX, etc.), images (JPG, PNG, GIF, etc.), videos, archives, and more. There's no limit on file types - upload whatever you need to share.
How secure is my data?
Security is our top priority. All files are encrypted during transfer and storage. We use industry-standard encryption protocols to ensure your data remains private and secure. Files are only accessible to those you explicitly share them with.
How do I share files with others?
After uploading a file, you can share it using several methods: generate a shareable link, create a QR code, or use our peer-to-peer sharing feature for direct transfers. You can also set expiration dates and password protection for added security.
Is there a file size limit?
FileFlow supports large file transfers. For the best experience, we recommend files under 5GB, but our peer-to-peer technology allows for even larger transfers without traditional hosting limitations.
How long are files stored?
File retention depends on your account type and the sharing method you choose. You can set custom expiration dates for shared links, and files in your account remain accessible until you delete them or they expire based on your settings.
Can I recover deleted files?
Files that have been deleted cannot be recovered. We recommend downloading important files before deletion. However, if you've shared a file and it was deleted from your account, recipients who already downloaded it will still have their copies.
How do I change my password?
You can change your password by clicking on your profile in the top right corner, then selecting "Change password" from the account menu. You'll need to enter your current password and choose a new secure password.
Getting Started Guide
Step 1: Create an Account
Sign up for a free FileFlow account to get started. You'll need a valid email address to verify your account.
Step 2: Upload Your First File
Navigate to the upload section and either drag-and-drop your file or click to browse and select it. Your file will be processed and ready to share in seconds.
Step 3: Share Securely
Choose your preferred sharing method - generate a link, create a QR code, or use direct peer-to-peer transfer. Set expiration dates and passwords for sensitive files.
Need More Help?
If you can't find what you're looking for, our support team is here to help. Send us an email and we'll get back to you as soon as possible.
[email protected]